Sustainability and Recycling

We're doing our bit for the environment

At JAC Vapour, we are committed to reducing our environmental impact and ensuring that our products are disposed of responsibly. We provide several options for customers to return used products and battery waste to us for recycling. Below, you'll find the necessary information and steps for returning battery waste and Puff Box & Zero Max Refills.

Returning Battery Waste

If you do not have easy access to a local battery waste facility or recycling center, you can send your battery waste directly to us for recycling. Here's how:

  1. Package Your Battery Waste: Please securely package the battery waste.

  2. Send to Us: Ship your packaged waste to the following address:

 

JAC Vapour
Recycling Dept
Sypsies House
Sypsies Farm
Crail, KY10 3XA
United Kingdom

Returning Puff Box & Zero Max Refills

We also offer a process for returning your used Puff Box & Zero Max Refills to ensure they are properly dismantled, cleaned, and recycled.

For 50 Puff Box Refills:

  • Free Return Service: If you have collected 50 or more Puff Box Refills, you can return them to us free of charge.
  • Contact Customer Service: Before returning, please contact our Customer Service team. They will provide you with a link to a returns slip.
  • Receive QR Code: Fill out the online form, and you will receive a QR code.
  • Post Your Refills: Take the packaged refills to your local post office. Use the provided QR code for a Royal Mail tracked 48-hour service.

For Less Than 50 Puff Box Refills:

  • Return at Your Own Cost: You can still return fewer than 50 refills to us for recycling, but the shipping costs will be at your own expense.
  • Important Notice: Please do not send any product back without first contacting us. This ensures we are aware of your refills being sent to our warehouse.

Contacting Customer Service

To facilitate your recycling request and ensure a smooth process, please reach out to our Customer Service team via one of the following methods:

  • Live Chat: Available from 08:30 to 16:00, Monday to Friday.
  • Email: Send your request to sales@jacvapour.com.

We are here to help you with any questions and to assist in making the recycling process as straightforward as possible.

WEEE Compliance

At JAC Vapour, we are committed to responsible environmental practices and are fully compliant with the Waste Electrical and Electronic Equipment (WEEE) Regulations.

What Does WEEE Compliance Mean?

As part of our commitment:

  • Distributor Take Back Scheme (DTS): We participate in the WEEE Distributor Take Back Scheme, which means we financially support local authorities in providing WEEE collection facilities. This helps ensure that electronic waste is properly recycled rather than ending up in landfill sites.
  • Responsible Disposal: All of our new electrical goods are marked with the crossed-out wheeled bin symbol. This symbol indicates that the product should not be disposed of with regular household waste and should be taken to an appropriate collection point for recycling.
  • Battery Recycling: We also provide free battery recycling services, helping to minimize the environmental impact of battery disposal.

By returning your electronic waste and used batteries to us, you are helping to ensure that these materials are recycled responsibly, in line with WEEE regulations.

For more information on where to find your nearest WEEE collection facility, please visit www.recyclenow.com.

Thank you for supporting our efforts to protect the environment!